Why work at Cellhire?
As a global leading communication specialist, we understand the importance of having the right people at our heart. It is each and every one of our talented, passionate and dedicated employees across the globe that are the driving force behind our operations and continued success.
To be successful at Cellhire, you will need to share our ambitions and values to continually provide the best-in-class service to all our clients, partners and customers. In return, you will receive an abundance of invaluable support from our staff, continuous opportunity for further development, as well as added benefits to ensure you feel at home within our thriving business.
Continuous Learning & Development
Refer a Friend
Reward & Recognition Scheme
Cycle to Work Scheme
Aviva Pension Scheme
Healthcare
Free Refreshments
Optical Care
Long-service Recognition
Aviva Life Insurance
Charity and Social Events
Dining Discounts
Death in Service Insurance
Paid Volunteering
Bonus Scheme
Dental Care
What our employees say about us
Student Placements
At Cellhire, we are committed to the development and growth of our employees. This ethos extends to our student employees on a placement with us from university. Offering a year in industry in a range of departments, students in their penultimate year of study will gain exposure and real responsibility from their very first day.
The Cellhire placement students will have great opportunities to develop new skills, put their knowledge into practice and gain new experiences in a challenging and rewarding role within a real-life business environment.
Current Vacancies
Customer & Sales Support Executive
York, UK
Are you interested in working in a fast-paced, technical environment, where no two days are the same? Are you looking for a career in a business that’s growing, that can provide great opportunities for personal and professional development? Are you good with people, take pride in your work and know what good customer service looks like? If that’s the case, then we’d love to hear from you.
Due to continued growth, Cellhire is looking for a Customer & Sales Support Executive to join our support team. This is an exciting time to join Cellhire as we further develop our product portfolio, onboard new partner customers, and enhance our capability across several other departments.
Key responsibilities:
- Monitor the various sales and support email inboxes throughout the day, process orders, deal with customer queries, and handle general enquiries for further information.
- Answer inbound calls, deal with customer support queries, and redirect calls to the relevant departments where necessary.
- Deal with sales enquiries from the company website, qualify and pass them on to the appropriate Sales team.
- Update systems, maintain customer data and sales activity information.
- Input all orders daily, ensuring they are on the system ready for despatch in a timely manner and provide order confirmation to the customer.
- Check and monitor online orders throughout the day, process and action accordingly.
- Liaise with the Sales teams to validate order information when required.
- Assist with the resolution of customer issues, investigate the root cause, apply corrective actions and suggest preventative actions moving forward.
- Respond to pricing requests using information from the Sales team.
- Respond to sales enquiries and forward qualified sales opportunities to the appropriate Sales team.
- Ensure that the full range of products and services are promoted and explained to customers when appropriate.
- Liaise with the Operations department regarding costs and timescales for the despatching of large or multiple orders to ensure customer requirements are met.
- Make courtesy calls to follow up on activities and ensure customer retention and identify future sales opportunities.
- Excellent communication skills (written & verbal) with a strong emphasis on professional email communication. Professional telephone manner, able to communicate clearly and concisely to business customers.
- Excellent customer service skills.
- Accurate and efficient administration, including the use of company systems and software.
- Proficient in Microsoft Office, including Outlook (email & calendar), Word and Excel
- Problem-solving, including identification of root cause and improvements.
- Ability to recognise a sales opportunity.
- Experience within a customer admin and/or sales support role in an office environment
- Experience in working with technology-based solutions
- Knowledge of the telecommunications industry
- Experience working with business customers (B2B)
- Permanent position, working in a friendly, team environment
- Salary – competitive, including quarterly company bonus
- Hybrid working
- 23 days holiday per annum, Jan – Dec, increases with service
- Benefits: Simplyhealth, Denplan, Life Insurance and contributory pension
To be successful at Cellhire, you will need to share our ambitions and values to continually provide the best-in-class service to all our clients, partners and customers. In return, you will receive an abundance of invaluable support from our staff, continuous opportunity for further development, as well as added benefits to ensure you feel at home within our thriving business.
Email humanresources@cellhire.comFor information on vacancies, contact humanresources@cellhire.com.